1. Crisis and interruptions
are part of a "Perfectly
2. A "Perfectly Normal Day" is like
a jig-saw puzzle. It's made up of a lot of fragmented pieces
that have to be sorted and arranged in the proper order.
3. Accept the things you can't change. Control
4. Keep interruptions short. Set a time limit
and stick to it. Set the stage in advance. Share
"A" priorities. Keep pencil in hand or hands on keyboard.
Stand up. Meet away from your office, where you can leave. It
takes two to make small talk. Ask: what is the main problem?
Say no but don't leave them empty-handed. Glance at the clock.
5. Be ruthless with time but gracious with
6. After interruptions, go back to your priority
7. When a crisis occurs don't come unglued.
Use your energy to find solutions. Take time to think about the
problem. Consider your options (make a list). Rest 5 minutes.
Don't start a fire putting out a fire. Turn a crisis into an
8. Practice prevention. Reorganize your work
area. Don't leave the welcome mat out for interrupters. Don't
keep too many chairs. Cut down on noise. Put up Do Not Disturb
signs. Remove yourself from interruptions.
9. Don't interrupt yourself by visiting, gossip,
eavesdropping, calling family, or telephone tyranny.